Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days.
Refund Policy
We want you to be completely satisfied with our products and services. If, any reason you are not happy and wish to return anything bought from Bombay Spices, we will be happy to offer refunds or exchanges provided the goods are in a fully resalable condition. In such circumstances, please contact us or email us to [email protected] we will guide you the process.
The return process of the product can be restricted depending on the nature and category of the product, as outlined in our cancellation policy and our terms & conditions. The following items are excluded from our returns policy: Vegetable , Frozen Items , Gift Vouchers, Beauty Products, Food Products, Food Gifts Sets, Incense Products. These products can only be returned in accordance with your legal rights.
Refunds will only be given in accordance with your legal rights on the above products. If your product is faulty, damaged or unfit for purpose, please contact us immediately through email or Phone. Please note you will be asked to provide photographic evidence of any damaged goods.
You may return other unopened goods within 3-days of receipt and, subject to inspection and acceptance, we will refund or provide replacement(s) as applicable.
Refunds will only be made via the credit/debit card used for the original transaction. Refunds will have post and packing charges deducted. Where an order qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees.
To request a refund or replacement please contact us at our location. We will require you to return the goods, at your cost, to us for inspection. Bombay Spices will not be liable for goods that are lost or damaged in transit and recommend that you obtain proof of posting.
Any uncollected packages that are returned to us, which included fresh fruit and/or vegetables, will require inspection before any refund can be offered. Other products which may be stained or damaged by the fruit and/or vegetables will be omitted from the refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Need help?
Contact us at {email} for questions related to refunds and returns.
